Google’s reviews policy outlines what types of content are considered “prohibited or restricted.” "Can I remove a Google review that's fake?" Lastly, I’ll summarize how you can report a Google review whenever your business might get whacko feedback from customers-and sometimes non-customers too! In this article, I’ll go over the Google policy on positive or negative reviews and provide examples from real businesses to help illustrate types of reviews that break the rules. Maybe it’s fake, or maybe it’s just outlandish. But every now and then, you might get a review that has you scratching your head. Negative reviews are unavoidable for many small businesses. Your small business likely relies on customer reviews to build and promote your reputation.Īfter all, 97% of customers say that reviews impact their buying decisions.īut what happens when you get a negative review that is absolutely crazy? Not a great way to start (or end) your day. So you went to check on your reviews and noticed that someone left a negative one in the Google Maps app. What to do when your business gets a bonkers negative review on Google
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